Terms of Use (Terms and Conditions)

Introduction:

All products displayed through the "Saman Market" platform are subject to the conditions and specifications set by their manufacturers or local and international distributors. "Saman Market" is not responsible for any manufacturing, storage, transportation, or shipping processes.

Except for any warranties provided by the supplier/seller (if applicable), "Saman Market" does not provide any responsibility or guarantee regarding the products available on the platform. The user understands the nature of these contracts and the consequences that follow.

"Saman Market" aims to create an exceptional customer journey through online shopping; therefore, we have outlined the terms and conditions related to the steps of this journey as follows:

Our Terminology:

• User/Customer: The person who orders goods from the "Saman Market" app/website and must have the legal capacity to do so.
• "Saman Market" or "We": Refers to Al-Fath Al-Hadith Trading Company, with commercial registration number 4031206755 and address: Al-Fath Al-Hadith Trading Company, 7544 Al-Bassatin, King Fahd District, Building No. 4217, Makkah 24346-7544, Saudi Arabia.
• "Home Page": Refers to the main page of the app/website, displaying sections and trademarks we facilitate for the user.
• "Sections": Refers to the main and subcategories available on the app/website.
• "Account": Refers to the user's details and shopping history created when registering to shop on the "Saman Market" app/website.
• "Commercial Price": Refers to the price of items the supplier/owner intends to sell, displayed on the "Saman Market" platform and includes additional product costs (taxes, etc.), excluding shipping costs.
• "Cashback": Refers to the amount collected in the customer's digital wallet within their account on the site/app, which can be used to pay for purchases anytime by selecting the cashback option instead of paying cash or using a credit card.

Our Conditions:

A. Access:

• The website/app may stop working temporarily for regular or emergency maintenance or due to circumstances beyond control.
• Errors and malfunctions will be fixed periodically as per "Saman Market"'s available capabilities.
• By using our online platforms, the customer acknowledges that the use is their responsibility and that they are entering into legitimate contracts with the goal of using "Saman Market."
• The customer is solely responsible for sharing their username, password, or any login credentials with any third party.
• The user is prohibited from exploiting any software flaws to affect the service or gain unapproved benefits, and agrees to compensate for such actions.
• "Saman Market" reserves the right to refuse service to any customer who uses threats or physical/verbally abusive behavior towards any customer service or delivery personnel.

B. Content:

• "Saman Market" updates its platform content regularly, but the customer is responsible for noting update dates and understanding that errors may occur.
• The app/website content can change without notice, and may be outdated.
• "Saman Market" retains intellectual property rights on its platform and any content it owns or uses.
• The user is legally responsible for any unauthorized use of "Saman Market" data and will face penalties as specified by "Saman Market."
• "Saman Market" reserves the right to collect, use, and share data obtained from platform usage as allowed by law.

C. Modification:

• "Saman Market" may change or modify these terms from time to time, and will notify the user accordingly, as per applicable regulations.

D. Purchase Terms:

• The user must be legally qualified to make a purchase and have the required payment methods (e.g., credit cards or electronic wallets) accepted by "Saman Market."
• The user must maintain the confidentiality of their login details.
• "Saman Market" may cancel a purchase if it suspects fraudulent activities, misuse of services, or any reason deemed appropriate.
• The price of an item is determined by the price listed at the time the user places or modifies their order.

Related to Price:

• "Saman Market" strives to offer the best service, but errors may occur in product pricing or information.
• Prices may change without notice, and any errors will be corrected by "Saman Market" at its discretion.

Related to Accepting Purchase Orders:

• "Saman Market" reserves the right to refuse or cancel any purchase order for any reason.
• Orders may be subject to certain limitations such as quantity restrictions or pricing errors.
• "Saman Market" may require additional information before accepting an order.

Related to Non-Receipt of Orders:

• If no authorized person is present to receive the order, the driver will wait up to 10 minutes before leaving the delivery location.

Related to Order Modification:

• "Saman Market" may not accept modification or cancellation requests, but if accepted, the user should follow up with customer support.
• "Saman Market" reserves the right to impose cancellation fees.

Related to Stock Shortages:

• "Saman Market" strives to maintain product availability but may offer alternatives or cancel products if they are unavailable.

Related to Credit Card Usage:

• If the user notices unauthorized use of their credit card, they must notify "Saman Market" within 8 hours.

Related to Product Expiry:

• "Saman Market" takes care in selecting products with appropriate expiration dates, but fresh products have limited shelf life. If expired products are delivered, the user can request a refund.

Related to Discount or Promotional Coupons:

• Coupons can only be used for one purchase and must be used at the time of order placement.
• "Saman Market" may impose limitations on coupon usage.

Related to Returns, Replacements, and Complaints:

• Products with defects upon delivery can be returned or replaced, subject to conditions.
• If a product is damaged during transport, the user can notify customer service for a refund or credit.

Modification of the Terms of Use Agreement:

• "Saman Market" reserves the right to modify these terms at any time without prior notice.
• The latest version of the agreement can be accessed on the app/website.
• Continued use of "Saman Market" services implies agreement with the updated terms.